Director of Provider Operations

Urgent Care - Practice Ops View Company Profile

This position is incentive eligible. Introduction Do you have the career opportunities as a Director Provider Operations you want with your current employer? We have an exciting opportunity for you to join Urgent Care – Practice Ops which is part of the nation’s leading provider of healthcare services, HCA Healthcare. Applicants must reside in or willing to relocate to Nashville, TN or Dallas-Fort Worth, TX to be considered. Benefits Urgent Care – Practice Ops, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Director Provider Operations where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications In support of the Chief Medical Officer of the Urgent Care Service Line, the Director of Provider Operations leads the development and execution of all efforts to support onboarding and active UC providers while maintaining or increasing provider experience and retention. This leader managers the development and execution of all efforts to support stakeholders in relation to UC providers. The Director of Provider Relations provides oversight of the provider support teams and uses resources to generate measurable returns to benefit the company and our providers. DUTIES INCLUDE BUT NOT LIMITED TO: Provides strategic leadership and expertise on all administrative services related to Urgent Care providers Monitors strategies to ensure provider logs and documents, including but not limited to: UC provider handbook, provider roster, UC provider communication SharePoint site, medical director admin log, and DOT certification are updated and accurate and communicated as appropriate In partnership with Quality infrastructure, provides leadership and direction to chart review quality initiative Hire, train, and manage provider support team Develop relevant performance metrics and conduct performance evaluations for direct reports In partnership with recruitment, medical leadership and operations, support strategies to guide the execution of recruitment KPIs (sourcing concepts, referrals to site visits, site visits to sign and referrals to sign ) In partnership with recruitment, medical leadership and operations, provides leadership and direction to enhance provider onboarding experience In partnership with medical leadership and operations, provides leadership and direction to enhance provider retention In partnership with CMO, guides regional and market medical leaders on organizational structure, programmatic activity and enterprise standards associated with training and orientation programs In partnership with CMO, strategizes, evaluates and organizes provider training programs, monitors utilization to understand impact and ensures regional and market medical leaders have access to the requisite tools In partnership with regional and market medical leaders manages enterprise relationships with locumsxe2x80x99 companies driving performance, accountability and sourcing success In partnership with Human Resources and market operations, guides enterprise strategies on ensure active provider licensure and certifications documentation in relevant systems Develop robust, enterprise reporting metrics to show performance for all areas, including but not limited to: provider onboarding timeliness, provider retention, and chart reviews Partners with finance and central billing office on strategies to reduce and mitigation provider credentialing timelines and payor enrollment delays Revise and maintain procedures, tools and metrics related to provider experience and retention Seek opportunities for process improvement and efficiency related to provider experience Develop strategies to communicate, and maintain reports and documents supporting stakeholders, including but not limited to: provider quarter bonus deficiency reporting and UC provider data forms Create and communicate an enterprise provider experience improvement plan to support operational metrics for an enhanced/improved provider experience and provider retention EDUCATION: Bachelorxe2x80x99s degree required EXPERIENCE: At least five years practice/urgent care/healthcare administration experience required Relevant experience in provider relations, provider onboarding, and provider enrollment and credentialing are preferred Supervisory experience required KNOWLEDGE, SKILLS AND ABILITIES: Skilled in establishing effective working relationships with providers, service line leaders, direct reports and HCA departments Knowledge of physician office practice or urgent care center operations highly preferred Effective problem-solving skills to include data analysis and judgment to make effective decisions High Impact Communication & Executive Presence – Effective oral and written communication skills Must demonstrate a high level of organization with the ability to plan and prioritize Project Management: Skilled in project planning, task prioritization, effectively manages resources, outcomes measurement, and tracking. Takes initiative and exercises good judgment Supervisory skills including hiring and performance management for direct reports CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNowxc2xae physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare. HCA Healthcare has been recognized as one of the World’s Most Ethical Companiesxc2xae by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. “Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director Provider Operations opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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